SHEHAB GHALAWINJI
SALES Executive
Profile summary
I am an experienced Sales Manager with a proven record of driving sales growth, leading teams, and maintaining high brand standards in the fashion retail industry. I have also worked as a Sales Executive, gaining hands-on expertise in customer service, client relations, and achieving individual sales targets. Dedicated and results-oriented, I bring strong leadership skills and a commitment to delivering business success and customer satisfaction.
Key skills
Professional experience
Set, monitor, and achieve monthly/quarterly sales targets for the boutique. Analyse sales data (by product line: men’s, women’s, accessories) to find opportunities and address underperforming areas. Forecast demand and ensure optimal stock levels to maximize turnover without overstock. Lead, coach, and motivate the boutique sales team to perform at their best. Conduct regular training on product knowledge, brand standards, customer service, and selling techniques. Set performance objectives for staff, carry out performance reviews, and provide feedback. Ensure that every customer interaction reflects GianFranco Ferré’s luxury image — from greeting to after-sales service. Monitor customer satisfaction and address complaints; maintain high standards of clienteling (VIP clients). Organize in-store events and promotions to engage customers and build brand awareness. Oversee boutique operations: stock management, store layout, visual merchandising, display standards. Develop action plans based on market trends, competitor activity, customer feedback.
Greet customers warmly and provide excellent assistance in selecting fashion items that suit their preferences and style. Achieve and exceed individual and store sales targets through effective upselling and cross-selling. Maintain strong knowledge of current collections, fabrics, trends, and brand story to deliver premium customer service. Build and nurture long-term relationships with clients, including VIP and repeat customers. Ensure merchandise is well-presented, organized, and aligned with visual merchandising standards. Process sales transactions accurately, handle cash/credit payments, and issue receipts.